Frequently asked questions

Yes — Free is $0, forever, not a trial. It includes unlimited bookings, 1 team member, up to 5 services, and both ways of taking bookings from your website (booking page link and popup). When you outgrow it — a second team member, more services, your own branding — the paid plans start at $19/month.

Yes, on every plan, including Free. We don't charge for being busy: a booking is a calendar entry, and taxing it would punish exactly the shops Zivaro is working for. The plans differ in team members, services, messaging allowances and branding — never in how many bookings you may take.

Most scheduling tools charge per person: every team member who takes bookings needs their own paid seat, so a growing team's bill grows with every hire. Zivaro is one flat price per business with the whole team included — a 6-person team pays $49/month flat on Pro, the same whether they take ten bookings a week or a thousand.

Two ways, both in Dashboard → Booking Page → “Add booking to your website”. Either add a button that links to your booking page (you set its text and color), or paste a small snippet that opens booking in a popup over your site, so visitors never leave the page. No developer needed — copy, paste, done.

Yes, on Pro ($49/month) and Growth ($59/month): upload your logo in Settings → Business details, choose an accent color and button style under Dashboard → Booking Page, and the “Powered by Zivaro” line disappears. On Free and Starter the booking page keeps the clean standard look with a small “Powered by Zivaro” note.

Subscribe from the Billing page in your dashboard. Checkout runs on Stripe's secure payment page — Zivaro never sees or stores your card number. Your plan upgrades the moment the payment succeeds, and receipts and invoices live in the Stripe customer portal, one click from the same Billing page (“Manage subscription”).

Dashboard → Billing → “Manage subscription” opens the Stripe customer portal, where you can cancel in a couple of clicks. You keep your paid plan until the end of the period you have already paid for; after that the account returns to Free. Your bookings, customers and settings are kept — nothing is deleted.

Stripe retries the card automatically over the following days, and your plan stays active while the payment is past due — a declined card doesn't switch your booking page off mid-week. Update your card from Billing → “Manage subscription”. Only if the subscription is cancelled or ends unpaid does the account return to Free.

On your booking page calendar, a day with a light circle still has at least one free slot for the service and team member the customer picked. Fully booked days, your days off, and past days show no circle and can't be selected. The circles are calculated from your real opening hours, staff hours, time off and existing bookings — so a circled day always has actual times behind it.

No. Your booking page works for anyone with the link: pick a service, a team member, a day and a time, leave a name, email and phone, and confirm. No sign-up, no password, no app to install — it runs in the phone browser.

Yes — booking emails are live. The moment a customer books, they get a confirmation email with a calendar invite (.ics) attached, so the appointment lands in their own calendar, and they also see the confirmation on screen. One hour before the appointment they get a reminder email: Free includes 50 reminder emails a month, and Starter, Pro and Growth include them unlimited. If an appointment is cancelled from the dashboard, the customer gets a cancellation email, and you get an email for every new booking.

The confirmation and reminder emails also carry a “Manage booking” link: from it, the customer can move the appointment to another free time, or cancel it, any time before it starts — no account needed. Both sides get an email about every change, and a move includes a fresh calendar invite for the new time.

Reminder texts (SMS) are live too: on plans with an SMS allowance, the customer also gets a text message 1 hour before the appointment, sent to the phone number they left when booking — Starter includes 100 SMS a month, Pro 500, and Growth 2,000; Free has no SMS allowance. WhatsApp reminders are the part still to come: they are included in Growth's allowances but are not sending yet.